Cookie Policy

Refrmr (“we”, “our”, or “us”) uses cookies and similar tracking technologies to collect information about your activity on our service. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember your preferences, understand how you use the site, and improve your experience. Cookies can also be used to track your browsing activity across websites.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the Service to function properly. They enable core features such as:

• User authentication and session management
• Security features (e.g., CSRF protection)
• Load balancing and performance optimization

These cookies cannot be disabled because the Service cannot function without them. They are typically set only in response to actions you take, such as logging in or setting your preferences.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting anonymous, aggregated information. We use this data to improve the Service and your experience. Specifically:

• PostHog: We use PostHog to track page views, feature usage, user flows, and error rates. PostHog cookies store anonymous session identifiers and usage events.

You can opt out of analytics tracking through your browser settings or the cookie preference center.

2.3 Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by our advertising partners with your consent.

3. Session vs. Persistent Cookies

• Session Cookies: Temporary cookies that are deleted when you close your browser. We use these to maintain your login session and remember your preferences during a single visit.
• Persistent Cookies: Cookies that remain on your device for a set period or until you manually delete them. We use these for analytics, remembering your login status across sessions, and storing your cookie preferences.

4. Third-Party Cookies

We work with third-party service providers that may set their own cookies:

4.1 Paddle (Payment Processing)

Paddle processes all payments for Refrmr. Paddle may set cookies to facilitate the checkout process, remember your billing preferences, and prevent fraud. Their cookie usage is governed by their own Cookie Policy.

4.2 PostHog (Analytics)

PostHog sets cookies to track anonymous usage data and improve our product. These cookies do not personally identify you. You can review PostHog's privacy practices at their Privacy Policy.

We do not control third-party cookies. We encourage you to review the privacy and cookie policies of each third-party provider listed above.

5. How to Manage Cookies

You can control and manage cookies in several ways:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the “Options,” “Preferences,” or “Settings” menu of your browser. You can configure your browser to:

• Accept or reject all cookies
• Delete all cookies when you close your browser
• View cookies that have been set
• Delete individual cookies
• Block third-party cookies

Please note that blocking or deleting cookies may affect the functionality of the Service.

5.2 Cookie Preferences

When you first visit our Service, you will see a cookie consent banner. You can use this to manage your preferences for non-essential cookies. You can change your preferences at any time by clicking “Cookie Settings” in the footer of our website.

5.3 Opt-Out Links

• PostHog: Manage your analytics preferences through our cookie consent banner
• Advertising: Visit About Ads to opt out of interest-based advertising

6. Cookie Data Retention

We retain cookie data for different periods depending on the type of cookie:

• Session cookies expire when you close your browser
• Analytics cookies are retained for up to 13 months
• Preference cookies are retained for up to 1 year
• Marketing cookies are retained for up to 6 months

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

8. Contact Us

If you have questions about our use of cookies, please contact us at: privacy@refrmr.com